JumboPicker FAQ

It is possible that no products were defined for the project therefor no selection can be made. In order to enable the customer to select photos you will need to define at least one product.

Yes. Go to the customer's project card by clicking his name on the project list. Next, click the "Enable Selection" button that appears next to "Status."
Please note! If automatic sorting is enabled you will need to delete the sorted folder in order to prevent errors.

You might have reached the maximum amount of active projects in your subscription plan. To clear space please move sorted projects to the archive.
To move a project to the archive click on the desired project from the list, then click the trash icon on the project card. Then, click "Archive".

You can restore the photos by re syncing the folder containing the projects' photos. To do that, follow the next steps:
1. Click the relevant project in the projects list
2. Click the folder icon -> Browse
3. Select the source folder (in case it has changed)
4. Click "OK"

After the sync is complete the photos will be restored.

No, this action is irreversible. The customer will have to select photos again.

No, this action is irreversible. You will have to fill the customer's details again.

Click "Upload Photos" on the project card and the changes you've made will be updated.

To see the customer's progress click on the relevant project in the project list, then click "Selections' and "View Selected Photos".

Click "Settings" on the top menu, then "Advertising Settings".
Fill in your details such as phone number, website, logo.
In the "Waiting page" field, choose the "my website" option, and determine the amount of time you want your website to be displayed.

Click the setting button on the top menu, and then click "Mail and SMS settings". Input your personal message into the "Custom email message format" field.

Click "Settings" on the top menu
Then click on "Advertisement settings"
Click the top "set" button and choose your logo

Click on the project you want in the project list, and the project's details will appear on the bottom. Click the edit button on the bottom left side of the project card (the pencil icon). You will be able to change the customer's details in the pop-up window that will open after clicking the edit button.

Click on the project you want in the project list, and the project's details will appear on the bottom. Click on the link icon which appears on the bottom left icon menu. You can choose between the "copy link" option and send it manually, or the "send link" option, that sends the link to the customer automatically.

If you want to change any of your personal details click "Settings" -> "Account settings". There you will be able to change all of your personal details. To change your billing details, click "Settings" -> "Billing settings"

You can set a permanent directory which all of the selected photos from all the projects will be created in by clicking "Settings" -> "Local Settings". Select your destination directory in the "Sort my customers to this directory" field. You can also check the "Sort each customer to a directory inside it's source directory".

When you create a project:
In the products window, clicking the edit icon next to the product will open a window in which you can edit it's features. The changes will only be saved for the current project.
If you've already created the project:
Click the edit icon on the bottom left side near the projects' details. Then, click "select" next to the products field. This action will open a window in which you can edit it's features. The changes will only be saved for the current project.